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ebay seller refuses return

Seller sent me a dress that was 'new' but is actually broken and wont stay shut. As my case, the Seller has no intention to receive my return, and just left it in the USPS Post Office. If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Is there any TIME LIMIT to the return policy? The buyer is insisting on a return with full refund. I thought buyer had to RETURN an item to get a refund. The only difference between a seller whose policy is No Refunds and a seller who accepts refunds is who pays for the return shipping. The package was shipped quickly and the item is in great condition. You get a refund. The package never arrives. The item shows as eligible for PayPal seller protection. Preventing returns is about more than protecting the seller rating and feedback score. This sounds quite simple, but the confusion comes when the seller doesn't have sufficient funds in their PayPal account to cover the refund. The water reservoir has a huge crack running up and down it that leaks water. No option to decline. How you manage returns on your listings is an important part of your customer service. Hi there, i sold a wood burning Dover stove, which normally go for around $320 but i sold it for around about $170. Now a customer is contacting me directly for a refund, but the order isn’t even in his name. Yesterday I purchased a phone from eBay for $500, I then paid for it today through PayPal. I have an eBay seller marking up my Amazon prices and then ordering from me and having me fulfill their orders… I know many will say that’s capitalism at its finest in a free market… I don’t totally disagree. They refuse to do absolutely anything. Because eBay refuses to believe it. After a long delay Seller claims that the return period had expired. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. Before opening a return - please contact us so we can find a correct way to handle you issue. The seller sent me the wrong item, and when I let them know, they told me to start a case about it so they can help me. For a DOLL !!!! Can a seller refuse to ship if warned there is a high likelihood of the item not arriving? **Not currently supported by eBay in-flow returns service. High buyer expectations and the odd unsatisfied customer mean it’s crucial you get this right. Seller was notified * minutes after incorrect purchase was made. Ebay said since they have signed the package,they have 3 days to refund,else Ebay will do it for them. I bought a phone for cheap in late August from a German seller. The seller refuse to send return label I want ebay to step in GetHuman4914155's customer service issue with eBay from June 2020 The buyer did not return the damaged item, but eBay Resolution Dept. About return and refund, it seems that Paypal need to confirm the seller receive the return before starts refunding to the buyer. T or F? Veles offers free returns in accordance with eBay return policy. Adopting the right approach to returns can not only have a positive effect on your sales but also on whether your buyers return. It does add some confusion to the return process though. The seller then emailed me and informed me that he only excepts money through bank deposit. I sent the package back last week, but the seller won't sign for it and won't reply to my messages now either. Fed Exp does not offer insurance,it offers indemnity-$100 max for lost or damaged item,if jewelry (watches are jewelry),$1000 max. I was letting my daughter on my phone for a while I was cooking and she accidentally purchased a $50 Sports doll from eBay $50!!!! User account menu • Buyer wants a return but refuses to return item. This update also enables a streamlined returns experience for buyers by providing them immediate access to return … The eBay return label service will be offered when: a buyer requests to return an item purchased on eBay.com.au; the seller accepts the return request; eBay initially advised he had the right to refuse the return… If you or your buyer are in a remote location, ParcelPoint may charge a surcharge of up to $12. When requesting a return on an item, buyers are asked to select a reason for their return. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. The seller has a 100% feedback and the item description said that the item was fully functional, implying that it had no problem. When the seller accepts your return request, you’ll either receive a return shipping label from eBay or the seller, or you’ll be asked to purchase a label directly from a carrier. We do not get a choice in the matter is the blunt answer to the question. Disputing feedback you received If you believe the feedback you received from a buyer isn't accurate or fair, you can try to resolve the situation by either replying to the feedback, or requesting a feedback revision. There are four seller levels, Top-Seller Plus, Top Seller… I've now presented eBay with a recording of FedEx saying it's eBay's fault and they STILL won't do anything, telling me it's up to me or FedEx. Dad is a private seller. The seller told me he needed to know the … decided to give him a full refund and charged my PayPal account. I need eBay to make this, right! PO Boxes or parcel lockers can’t receive ParcelPoint returns. No invoice or packing slip was included. PayPal Overrules eBay Seller's No Refund Policy: by: Ric : Fri Jan 18 12:15:08 2013: eBay and PayPal could easily take steps to avoid these kinds of false claims but they refuse to do so because of the company's anti-seller bent. Return shipping. A 30-day satisfaction guarantee unless otherwise stated in the listing. If you’re using eBay on a desktop device, you can change your handling time by selecting the Handling Time field when you list an item, and then making a selection from the drop-down menu. 3 min article; Best practices for avoiding and handling issues with buyers. Appeal eBay's decision about a return or missing item for buyers. I am registered on American eBay. To change your handling time from the eBay mobile app, go to your Preferences screen, and select Handling Time. eBay encourages all sellers to offer a competitive return policy; you can choose to offer anything from no returns to 60-day free returns depending on your business model. Delivery was dropped @ porch. It was received within 10 working days. Sydney to Perth). Buyers can return items just within the allowed return period to apply more pressure on the seller to process a refund quickly. *These prices cover returns between metropolitan and major regional areas, including interstate returns (e.g. If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. The seller refused to refund the item, directing me to his returns policy, which denies customers the right to return items. A seller refuses to return money on eBay? Once recieved though, I realized I had ordered it in a different edition than what I wanted and I take the blame for that, as the seller sold their item as described. Seller should THEN take it up with Fed EXP. The seller already said on the return request that he would accept the return - it's only in messages to me that he is saying now that he won't accept it, or refund me for that matter - so would Ebay then just look at the fact that he "officially" accepted the return request, and turn me down for my refund? I recently bought at item as Best Offer. FedEx instructed me they must create a "call tag" to pick the item back up and send it on the way but they refuse. However, the listing did say he accepts returns. But i have to submit postage details before the 29th or the case will close and I wont receive my refund. What will happen if eBay Seller refuse to receive the return? Amazon and eBay often issue refunds before the seller receives the return, and buyers can take advantage of this and never send the item at all. Beginning September 14 th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. We’ll send an email to your Messages - opens in new window or tab with the subject line “Send the item back” with all the details of your return request. Paypal decided in my favour in a case to get me a refund. In cases where the item they’ve received is the wrong one or doesn’t match the description, doesn’t seem authentic, or is damaged or missing parts, the seller is responsible for return … 74.8k members in the Ebay community. Automation of returns and refunds saves sellers time, and enables them to process returns faster. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. So I immediately requested for a refund, and eBay said that the seller would get back to me within three days to days in, my request has been denied so I messaged the seller to see why it was denied. Seller said the shipment could not be stopped & that I should refuse delivery. Appeal eBay's decision about a return or missing item for buyers. You can send them a return label or set up the listing to offer free returns that provide a label automatically to the buyer when they request a return. I recently purchased a new Keurig K450 from a seller on ebay. Ebay will FORCE a refund if required from the seller. It arrived today and all I can say is, wow. Anyway, in the case, they responded with telling me to send back the item, and ebay's final decision was the same. /r/Ebay The unofficial eBay subreddit. The item is heavy, expensive and electronic in nature. The eBay return label service allows buyers to print a pre-paid postage label for sending an item back to the seller. Seller Return Policy When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return will be sent back to the seller instead of Amazon.com. A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … The funds are then transferred from the seller's PayPal account to whatever source the buyer used to fund the payment, and the transaction fees the seller paid to eBay are refunded by PayPal. While most sellers offer a returns policy equivalent to Amazon.com’s, some seller returns policies may vary. Seller refuses to accept return. The power button doesn't work. The $**. Seller bought item, repaired it and is demanding money. The buyer chooses the wrong return reason. I then asked him to refund the money through PayPal, he said he could not because he had reached his "limit". Normally when a buyer opens a case to get a refund, but Resolution... 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